Handles difficult guests and situations in a calm, professional and prudent manner.

Establishes, coordinates, and leads both on and off-property VIP events.

Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.

Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.Significant amount of time customer facing participating in special events and social functions.Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players.Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. Own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property.

Harrah's resort casino hosts